Frequently Asked Questions (FAQ)
Do you offer gift wrapping? Yes, we offer gift wrapping for an additional charge. You can select this option at checkout.
What types of bags do you sell? We offer a wide range of bags, including handbags, backpacks, crossbody bags, and tote bags, all crafted with high-quality materials. Explore our collections to find the perfect style for you.
Are the bags authentic? Yes, all of our bags are 100% authentic, made with the finest craftsmanship and premium materials. We guarantee the quality and authenticity of every product.
How can I place an order? Simply browse our website, select the bag you love, and click “Add to Cart.” Proceed to checkout, fill in your shipping details, and choose your preferred payment method to complete your order.
What payment methods do you accept? We accept major credit and debit cards, as well as PayPal for secure transactions.
How long will it take to receive my order? Orders are processed within 1-2 business days. Delivery times vary depending on your location, but typically take 7-14 business days.
Can I return or exchange my bag? Yes, we offer a 30-day return policy on all purchases. If you’re not satisfied with your order, you can return the item for a full refund or exchange it for another product.
How do I contact customer support? You can reach our customer support team via email at yaankd1550@163.com. We’re happy to assist you with any questions or concerns.
Do you offer international shipping? Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary depending on your location.
Are the bags waterproof or water-resistant? While our bags are made from durable materials, we recommend avoiding prolonged exposure to water. Check the product details for specific care instructions for each bag.